WordPress Care & Maintenance Plans

Ready to stop worrying about the maintenance on your site?
Why you should leave website maintenance to the professionals!

Your website is critical to your business

It generates leads, customers, and revenue (or at least it should). It’s a channel through which customers, suppliers, potential new staff, and partners will find you and engage with you. It is fundamental to the success of your business and you want peace of mind that it will be up and available for your audience 24/7 without interruption.

All Software Is Vulnerable

Software needs updating including the software that powers your website. More and more websites are getting hacked and attacked, including the big players like Twitter and Facebook as well as millions of small businesses every day. It’s the nature of the world we live in and unfortunately, websites are an easy target.

Do It Yourself?

Keeping your website up to date, backed up and secure can be time-consuming and a little tedious. It takes you away from what you should be doing, which is building relationships with your customers, staff, and partners. The technology continues to evolve and there is no way you can keep abreast of all the trends and developments.

Our Help!

If you’re reading this page, then we know your website intimately because we built it or have at least worked on it.  We also know the software your website is built on very well. We’ve been using WordPress for over 8 years and all of our websites (including this one) are built on the same software. So we are in the best position to keep your website up and running and open for business and we can do that with one of our Website Care Plans.

Signup for our WordPress Care Plans

And let us backup and update your WordPress site so your website is always running on the latest software with the latest security fixes and feature updates.


What’s included – Website Care & Maintenance Plans?

  • Peace of mind that your website software is always up to date.
    WordPress releases software updates to keep up with the latest features and security threats. Automatically updating your website on your own can lead to potential issues with installed plugins and themes not being ready for the update. We look at each piece of the site affected before applying the update and modify where needed.
  • Secure backups so your site can be restored quickly if anything goes wrong.
    We go beyond backing up databases and content to create a whole copy of your website. Our backups are part of a holistic approach to make sure your website is safe and you can confidently send your customers to your site.
  • Security monitoring to keep any nasty intruders out.
    The reputation of your business is closely linked to the reputation of your website. Sites of all sizes are facing attacks from hackers and viruses. We use security monitoring to block unauthorized access to your site. We are also encouraging our clients to upgrade to an SSL site as soon as possible.
  • Video tutorials so you’ll never feel like you’re on your own.
    We educate our clients about how to interact and update their sites in a safe way. At Virtual Partner, it is important to us to support our clients in the ways they need most. Our video tutorials are available, as well as phone support to help when things get tough.
  • Monthly reporting so you can rest assured it’s under control.
    Our website maintenance clients receive quarterly reporting so they know the health of their website. Our reporting also will give an indication of potential problems to look for in the future. We provide you with the confidence that all of the behind-the-scenes work is current and accurate.
  • 24/7 downtime monitoring to make sure your site is available for your customers.
    We want to make sure your site is always ready for company. We keep an eye on your site night and day to keep things running. An online website is one we take for granted and we want your customers to always take your site as a guaranteed place for information.
  • Regular cleaning of your website database to keep it running fast and smooth.
    We keep things neat and tidy in your website database to show the best version of your website to your customers. WordPress is known to be a little clunky at times and through great website development and maintenance, we are able to use the best of WordPress and eliminate the clutter.
  • Support time with tasks, updates, strategy session … it’s up to you and discounts for larger projects!

*If you like to $ave a bit – let me know and you can get 12-months for the price of 10! Email me at Support @ Virtual-Partner.com

Basic

$99/Month
  • This package covers the essentials that every website needs to perform at its best 24/7.
  • Up to 2 Support Tasks* Every Month (does not rollover) *Overage billed at standard VP rate
  • Basic Email Ticket Support (within 72 hours, urgent response available for additional fee)
  • VP Client Dashboard
  • Detailed Monthly Report
  • WordPress Core Updates
  • Plugin Updates
  • Theme Updates
  • Daily Site Backups
  • Daily Security Audits
  • Database Optimization
  • Downtime Monitoring
  • Monthly 20 Min Consulting Call (Check in, discuss new ideas, future planning, opportunities for growth, etc.)
  • Block of Time 5% Discount
  • Add-on Save $50 off the Social Media Packages
  • Cancel Anytime, No Long-term Contracts

The Best of The Best

Starts at $499
$499/Month
  • Recommended for eCommerce sites, large, or rapidly expanding business sites (we’ll figure out the best rate for your needs)
  • Up to 6+ Support Tasks* Every Month (does not rollover) *Overage billed at reduced VP rate
  • Priority Email Ticket and Phone Support (urgent response included within 24 hours)
  • VP Client Dashboard
  • Detailed Monthly Report
  • WordPress Core Updates
  • Plugin Updates
  • Theme Updates
  • Daily Site Backups
  • Daily Security Scans
  • Database Optimization
  • Downtime Monitoring
  • Broken Link Checking
  • Monthly 60 Min Consulting Call (Check in, discuss new ideas, future planning, opportunities for growth, etc.)
  • Block of Time 10% Discount
  • Google Analytics Reporting
  • Training Videos (access coming soon)
  • Add-on Save $150 off the Social Media Packages
  • Cancel Anytime, No Long-term Contracts

FAQ (a few answers)
Please let us know if you have other questions!

What constitutes a ticket & what's included?

A support task is defined as any maintenance to your website requiring 20 minutes or less, including, but not limited to, text and image changes, new blog posts (you provide the images, content and other details), or page update. Other requests will need to be quoted as a mini project or used with a block of time. Support tasks do not roll over.

Does the Monthly Time Rollover?

Our care plans are designed to be monthly plans and as such we reserve your place in our queue and resources each month, therefore it does not rollover

What if my Site Goes Down or is Hacked?

Our website care plans are preventative care, so we do our best to prevent anything from happening. However in the event that your website has a major issue, we will communicate with the web hosting company on your behalf. We do not make guarantees that your website will not be hacked, but we will do everything within our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

How do the Strategy Sessions Work?

Email is our preferred form of communication and provides the quickest response. However, we know brainstorming and strategy work best on a video call (Zoom or Skype). These (additional) calls are reserved for our “The Best of The Best” care clients. These calls help websites achieve their goals and reach a broader audience. Many times clients use this time for online screen-share small updates or training.

What if I Need More Support Time or a Larger Project?

If you have an enhancement or task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. We will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for the time exceeded at our current support rate of $125/hour. You also have the opportunity to purchase ‘pre-paid blocks’ that can be used as needed (using your discount!).

Cancellation - Anytime Is That Correct?

Yes, Absolutely. Request a cancellation via email and we will immediately stop the next payment.

How Can I Qualify to be on a Care Plan, if My Site Was Not Built by Virtual Partner?

Although these plans are designed for sites that were built by us, we welcome clients who are looking for a long term partner with a professional and dedicated webmaster.

We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation, we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly care plan. Based on your type of website, this Website Evaluation is a fixed 4-hour fee.